Job Description

Want to work on projects where connectivity isn’t optional, it’s mission-critical?

Join an established IT and network consulting firm delivering high-impact solutions across broadband, healthcare, and enterprise infrastructure. The team works closely with clients to design, implement, and support robust network environments, combining deep technical expertise with a practical, problem-solving approach. With a strong reputation built on long-term partnerships and reliable delivery, this is an environment where real-world results matter.

This role provides advanced technical support for internal and external users while helping maintain the stability, security, and performance of our managed client environments. Work across a variety of technologies resolving complex issues, performing proactive maintenance, and contributing to projects that strengthen connectivity and reliability for organizations across Maine and beyond.

Apply now and be part of a team that keeps essential systems online and plays a key role in enabling critical services to operate without interruption!

Responsibilities:

• Serve as the escalation point for NOC/Helpdesk tickets, troubleshooting advanced hardware, software, and network issues.
• Provide managed IT support for multiple client environments, ensuring SLA compliance and clear communication with clients, vendors, and internal stakeholders.
• Perform proactive monitoring and maintenance to identify and resolve potential performance, network, or security issues.
• Support patch management, endpoint protection, and data backup verification to maintain secure, recoverable systems.
• Configure and maintain switches, routers, and firewalls while monitoring bandwidth, latency, and connectivity.
• Ensure adherence to HIPAA and other data privacy standards.
• Maintain accurate documentation of configurations, network diagrams, and change management records.
• Collaborate with Tier 1 Technicians, Network Engineers, and management to ensure efficient escalation and resolution.
• Participate in infrastructure projects, upgrades, and new technology implementations.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3–5 years of experience in IT support, systems administration, or network operations.
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLANs, routing, switching).
• Proficiency with Windows OS, Microsoft 365 administration, and endpoint management tools.
• Familiarity with network monitoring systems such as LogicMonitor, SolarWinds, or PRTG.
• Excellent troubleshooting, communication, and customer service skills.
• Certifications such as CompTIA Network+, Security+, or A+, Microsoft 365 Certified: Modern Desktop Administrator Associate, or Cisco CCNA/ITIL Foundations preferred.

Benefits:

• Join a close-knit team that values collaboration, professional growth, and work-life balance. 
• Enjoy a comprehensive and competitive benefits package, including:
  • Great retirement plan with a generous company contribution
  • Competitive wages based on experience and qualifications
  • Generous paid time off and holiday schedule
  • 85% company-paid health insurance coverage
  • 50% company-paid dental and vision insurance
  • Company-paid short-term disability insurance
  • Company-paid identity protection coverage

Salary:

• Up to $30 a hour  

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