Position Title: DIRECTOR OF COMMUNICATIONS - CHARLOTTE, NC
Salary: $100000 - $150000 / yr
Other Forms of Compensation: 15% annual bonus
Growth. Opportunity. Excellence.
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come grow with us. We are Canteen.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.
Canteen is seeking a polished, engaged, energetic Director of Communications to join our Charlotte basaed leadership team. The Director of Communications leads the strategic development, execution, and performance of integrated communications across Canteen's corporate and field organization. This role is responsible for shaping a cohesive narrative that strengthens associate engagement, elevates brand storytelling, crisis management, and aligns communications with business priorities. Accurate, clear, consistent communication aligned with business priorities is a must.
As Director of Communications, you play a critical role in supporting business priorities, strengthening associate engagement, and driving clarity and consistency across corporate and field teams nationwide. You will shape how our story is told-elevating communications to better connect, align, and inspire thousands of associates.
This is a high-impact role with the opportunity to elevate communications at scale within a complex, fast-moving organization, partnering directly with senior leadership to deliver clear, effective, and influential messaging.
Key Responsibilities
Strategic Communications Leadership
· Develop and execute a comprehensive internal and external communications strategy aligned with Canteen’s business goals
· Serve as a strategic advisor to executive leadership on messaging, positioning, and organizational communications
· Ensure consistent voice, tone, and narrative across all platforms and audiences
Associate Engagement & Internal Communications
· Lead all communications to Canteen associates across corporate and field environments
· Design and implement engagement campaigns that inform, inspire, and connect associates to the business
· Implement, define strategy, and execute associate recognition programs that reinforce culture, performance, and values
Brand Storytelling & Content Strategy
· Own Canteen’s associate-facing content strategy, including editorial planning and channel optimization to ensure a consistent narrative and leadership visibility is known to all associates.
· Elevate and articulate the Canteen brand through compelling storytelling
· Ensure alignment with Compass Group brand standards and messaging frameworks
Executive Communications
· Develop executive profiles and thought leadership platforms
· Lead and develop C-suite communications including speeches, scripts, and key messaging
· Prepare leaders for internal and external engagements
Campaigns, Programs & Execution Oversight
· Provide strategic direction for communication campaigns, initiatives, and events, ensuring alignment and integration across channels
· Oversee execution, ensuring timelines, quality, and consistency
· Ensure communication plans are in place for key business initiatives, leadership events and enterprise programs.
Qualifications
· Bachelor’s degree in communications, corporate communications, marketing, or related field
· 10+ years of progressive communications experience, preferably within the food industry, managing a complex, multi-site organization
Proven experience supporting executive leadership and managing high-visibility communications
· Strong expertise in internal communications, content strategy, and brand storytelling
· Experience in crisis communications and public relations
· Exceptional writing, editing, and storytelling skills
· Ability to influence and collaborate across all levels of the organization
· Experience within hospitality, foodservice, retail, or similarly distributed workforce
Apply to Canteen today!
Canteen is a member of Compass Group USA
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Associates at Canteen are offered many fantastic benefits.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
Certain positions may require Florida Level 2 background screening. Details:
Req ID: 1520877
Canteen
Johanna P Heidler
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