Job Description

Hiring: Customer Care Advocate (Upcoming Project)

Cary, NC (Candidates must be within 1 hour)

Domain: Insurance (Dental – Dental Global Customer Solutions)

Remote after training

We are actively building a strong pipeline for an upcoming project in the Dental Insurance domain. This is an active role with immediate visibility.

Training & Nesting Schedule:

• 9/22 – 10/24: Training (Mon–Thu onsite | Fri virtual)
• 10/27 – 11/14: Nesting (continuation of training)
• Hours: 8:00 AM – 5:00 PM EST
• Role transitions to remote after successful training

Important Request

Candidates are kindly expected to attend all training sessions. As this training is essential for success in the role, time off during this period will not be approved. We appreciate your understanding and commitment.

Work Schedule (Post Training):

• Rotational shifts between 8 AM – 11 PM (Mon–Fri)
• Final shift assigned based on business needs

Requirements (Brief):

• 1+ year of customer service experience (call center / retail / restaurant)
• Flexibility to work rotational shifts
• Basic to intermediate computer proficiency

Role Summary:

• Handle inbound customer queries via calls & E-Mail
• Support dental insurance-related inquiries
• Deliver high-quality, customer-centric service

Kindly save my contact details so you don’t miss my call. You can also reach out to me directly for any queries:

Direct: 813-328-3007

Email: ***email_hidden***

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