Job Description

About Us

Behavioral Health Solutions (BHS) is a leading provider of behavioral health services in post-acute and skilled nursing settings across multiple states. Our mission is to ensure individuals receive the mental healthcare they deserve through compassionate, coordinated, and high-quality care.

We’re looking for a Clinical Practice Manager (CPM) to join our growing Washington practice.

Position Summary

The Clinical Practice Manager (CPM) is responsible for executing clinical and operational initiatives within assigned facilities and supporting the performance of providers at the market level. This role partners closely with the Regional Clinical Practice Director (RCPD) to implement regional strategy, ensure consistency in care delivery, and support provider engagement, performance, and compliance.

The CPM partners closely with the Regional Clinical Practice Director to implement strategy, support provider performance, maintain compliance, and drive facility satisfaction. This role serves as a hands-on, field-based leader focused on day-to-day operations, provider support, and facility relationships.

Key Responsibilities

• Provider Support & Development
• Provide direct day-to-day support to clinical providers, including psychiatrists, nurse practitioners, and therapists
• Lead and strengthen provider onboarding, orientation, and ongoing training, with emphasis on:
• Facility relationship management
• Communication expectations (e.g., check-in/check-out protocols)
• Effective collaboration with facility staff
• Conduct regular provider check-ins to review productivity, documentation, scheduling concerns, and development needs (in alignment with RCPD guidance)
• Identify performance concerns early and partner with RCPD on coaching, corrective action, or escalation
• Care Coordination & Facility Partnership
• Partner closely with Care Coordination to ensure alignment across provider, facility, and operational workflows
• Proactively identify and address communication or workflow gaps to prevent escalations
• Work with Care Coordination in maintaining strong facility relationships while stepping in at higher-level concerns as needed
• Partner with facility leadership to support service consistency, responsiveness, and overall satisfaction
• Operational Execution & Oversight
• Ensure consistent execution of operational processes, documentation standards, and care delivery models
• Maintain key operational tools (e.g., SNF rounding board) and ensure accuracy of market-level tracking systems
• Reinforce expectations related to scheduling workflows, care coordination, and service delivery
• Execute regional initiatives, workflow updates, and program implementations across assigned facilities
• Scheduling, Communication & Workflow Coordination
• Lead and facilitate communication across teams related to scheduling, credentialing, and urgent requests
• Act as a central coordinator for GDRs, including scheduling, distribution of information/links, and attendance accountability
• Collaborate with scheduling, credentialing, and other internal teams to ensure continuity and minimize disruptions in care
• Market Operations & Issue Resolution
• Address day-to-day operational issues, provider concerns, and workflow barriers in collaboration with internal teams
• Support administrative tasks (e.g., Paycom follow-ups, provider-related issues, training coordination)
• Provide consistent on-site and remote support to ensure smooth daily operations across the market
• Market Insight & Growth Support
• Identify emerging market needs, risks, and opportunities in real time
• Support new facility onboarding, service expansions, and pilot initiatives
• Provide ongoing market feedback and insights to the RCPD to inform strategy and operational improvements
• Compliance & Quality Support
• Reinforce adherence to documentation standards, regulatory requirements, and organizational policies
• Identify potential compliance or quality concerns and escalate appropriately
• Partner with clinical leadership on audits, reviews, and corrective action efforts as needed

Education and Experience:

• Bachelor’s degree in Healthcare Administration, Nursing, Social Work, Psychology, or related field (required).
• Minimum 3 years of experience in behavioral health, healthcare operations, or post-acute care.
• Experience supporting clinical providers in a multi-facility environment preferred.
• Demonstrated ability to manage day-to-day operations, provider support, and facility relationships.

Requirements:

• Must comply with organizational and facility policies, including infection control and safety guidelines.
• Ability to manage multiple priorities across facilities and states.
• Reliable transportation required for local and regional travel.

Core Competencies

• Leadership and accountability
• Operational excellence and data-driven management
• Collaboration and relationship-building
• Clear and empathetic communication
• Adaptability and resilience in a fast-paced environment

Why Join Behavioral Health Solutions

At BHS, we believe in investing in our people. You’ll join a collaborative, mission-driven team dedicated to improving mental healthcare in post-acute settings. We offer:

• Competitive compensation
• Comprehensive benefits
• Professional growth and leadership development opportunities
• A culture built on integrity, teamwork, and purpose

Job Type:  Full-time

Schedule: Monday–Friday, with travel required

Work Location : Regional travel (remote administrative work between visits)

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