Job Description

Salary:
$24.00/hour

Job Summary:
We are seeking a Bilingual Mandarin-English Content Moderator to support a rapidly growing social media and social commerce platform. This is a non-customer service, non-phone role focused on reviewing flagged content, user accounts, private messages, group chats, and appeals to ensure compliance with platform policies and community standards.

This position requires strong judgment, attention to detail, and the ability to make consistent decisions while working with potentially sensitive content. Both full-time and part-time candidates will be considered.

Job Responsibilities:

• Review and moderate user-generated content, accounts, and activity based on platform guidelines

• Evaluate reports involving private messages, group chats, and account behavior

• Process content and account appeals, determining whether enforcement actions should be upheld or overturned

• Apply policies consistently and accurately across all cases

• Document moderation decisions and supporting rationale

• Meet productivity, quality, and accuracy standards

• Maintain confidentiality and professionalism while handling sensitive content

• Work within a structured, fast-paced moderation environment

Qualifications:

• Fluent in both Mandarin Chinese and English (reading, writing, and speaking)

• Familiarity with Chinese slang, social media terminology, and online culture

• Minimum 6 months of experience in content moderation, trust & safety, fraud prevention, risk operations, e-commerce operations, or similar policy-based work preferred

• Strong analytical and decision-making skills

• High attention to detail and documentation accuracy

• Comfortable reviewing content that may be sensitive, explicit, or disturbing

• Reliable attendance and ability to work a fixed schedule

• Basic computer and customer service skills

• Must be able to pass computer, social media, and Mandarin language assessments

Schedule & Location:

• On-site position in Morrow, GA

• Training schedule: Monday-Friday, 8:00 AM - 5:00 PM (approximately 4 weeks)

• Operational hours: 8:00 AM - 2:00 AM EST, Monday-Saturday

• Flexible shift options available after training

• Fixed schedule assigned once selected

• Full-time and part-time opportunities available

Benefits:

• Medical, Dental, and Vision Insurance

• Monthly cell phone benefit

• Career advancement opportunities

• Employee referral program

About the Company:
Our client is a global leader in customer experience and business process solutions, supporting some of the world's fastest-growing digital platforms. This team is launching a new U.S.-based moderation program and is seeking bilingual professionals who can help maintain platform safety, integrity, and user trust while contributing to the growth of an innovative social media community.

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