Baggage Service Agent SFO Job at Pacific Aviation, San Francisco, CA

M0UvK2xzczlxOCs2R1NDUjFGNGdBWlZjS2c9PQ==
  • Pacific Aviation
  • San Francisco, CA

Job Description

Pacific Aviation is hiring Baggage Service Agents to support operations at San Francisco International Airport (SFO) . This position is ideal for detail-oriented individuals who thrive behind the scenes and want to ensure baggage operations run safely, smoothly, and on time.

For over 25 years, Pacific Aviation has partnered with top-tier global airlines to deliver exceptional passenger service at airports across the country. We believe that our people are the reason behind our success, and we’re looking for teammates who thrive in a collaborative, multicultural environment.


What You’ll Do

  • Assist passengers at check-in counters, arrival areas, and gates with baggage-related inquiries, claims, and service needs
  • File and update reports for delayed, damaged, or missing baggage using systems like WorldTracer
  • Communicate with passengers via phone, email, and in person to provide timely baggage updates and delivery arrangements
  • Ensure a professional and empathetic passenger experience while resolving baggage issues under time pressure
  • Coordinate with ramp teams, Ground Handling Agents (GHAs), delivery services, and airline staff to facilitate accurate baggage transfers
  • Prepare and maintain the baggage service office and bagroom in a clean, organized, and operational state
  • Support boarding operations, including special service assistance and communication with gate agents
  • Monitor flight arrivals to proactively assist with irregular operations and expedite baggage handling
  • Collaborate with airline partners to ensure baggage regulations, transfer procedures, and safety protocols are upheld
  • Respond to baggage claim escalations in a calm and solutions-focused manner
  • Maintain documentation accuracy and follow all airport, TSA, and airline procedures
  • Deliver excellent customer service in a fast-paced, international terminal

Requirements

What You Bring

  • Clear written and verbal communication (email coordination required)
  • Fluent English communication skills—verbal and written
  • Proficiency or familiarity with WorldTracer (strongly preferred)
  • Strong customer service, coordination, and problem-solving skills
  • Ability to manage stressful situations calmly and effectively
  • Attention to detail and organizational skills
  • Computer literacy and fast, accurate data entry
  • Physical ability to lift up to 50 lbs and work on your feet for extended periods
  • Flexibility to work weekends, evenings, and holidays
  • Legally authorized to work in the U.S.
  • Must pass a background check and attend paid training


Schedule

  • Available weekends and holidays
  • Daily shifts:
    • Morning: 6:00 AM – 11:00 AM
    • Evening: 2:15 PM – 10:15 PM

Benefits

Pay & Benefits

  • Hourly Rate: $23.15 - $25.15
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Paid Time Off (PTO)
  • Paid Training
  • Uniform Provided
  • Parking Discount
  • Referral Bonus Program

Job Tags

Hourly pay, Part time, Work at office, Shift work, Weekend work, Day shift, Afternoon shift

Similar Jobs

Office of the Federal Public Defender, Districts of Colorado...

Trial Investigator Job at Office of the Federal Public Defender, Districts of Colorado...

 ...District of Colorado seeks a full-time trial investigator to join our office. We operate under authority of the Criminal Justice Act (18 U.S.C. 3006A), representing...  ...collaborate with our attorneys to provide the best defense for our clients. They conduct field... 

AAA USA

Aerospace Manufacturing Engineer Job at AAA USA

 ...partnered with a company in Mobile, Alabama that is an international pioneer in the aerospace industry. They are a leader in designing, manufacturing...  ...Europe and a worldwide leader. The Manufacturing Engineer I is responsible for converting the build process... 

BJC Healthcare

Mobile Crisis Community Support Specialist II - Day Shift + alternating weekends Job at BJC Healthcare

 ...Alternating Weekends Types of clients: Mobile Crisis Response (MCR) works with clients in active crisis who have outreached the 988 mobile...  ...community. MCR teams go to where the individual-in-crisis is (home, park, store, bus station, street intersection, etc)... 

Behavioral Health Solutions

Clinical Practice Manager Job at Behavioral Health Solutions

 ...receive the mental healthcare they deserve through compassionate, coordinated, and high-quality care. Were looking for a Clinical Practice Manager (CPM) to join our growing Washington practice. Position Summary The Clinical Practice Manager (CPM) is responsible... 

Analog Devices

Design Verification Engineering Intern Job at Analog Devices

 ...ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent...  ...career and help innovate ahead of whats possible. Design Verification Engineer Intern Analog Devices (ADI) As aDesign Verification Engineer...