Job Description

Sr. UI/UX Designer

85 Wells Avenue, Newton, MA, 3 days onsite

Contract

Work you'll do Product Design & Experience Development

• Lead design efforts on projects from concept to implementation, taking full ownership of work throughout the process
• Create user-centered experiences grounded in research insights, competitive analysis, and UX best practices
• Develop design artifacts including journey maps, wireframes, user flows, interactive prototypes, and high-fidelity mockups
• Deliver detailed design specifications and documentation for development teams
• Work closely with developers to ensure designs are implemented according to specifications
• Provide a voice for customers within the Sallie Mae team, advocating for user needs

Design System & Standards

• Contribute to and enhance our internal design system library within Figma
• Help maintain design consistency across products and experiences
• Document patterns and component guidelines for team use
• Deliver detailed design specifications and documentation for development teams
• Apply systematic thinking to complex design problems

Research & Strategy

• Conduct competitive analysis and stay updated on industry best practices
• Identify opportunities to improve customer/consumer experiences
• Support heuristic evaluations, A/B testing, and design validation
• Participate in business walkthroughs and stakeholder interviews

Collaborate with our research team to implement insights into design solutions
Partner with content strategists and copywriters to create cohesive experiences
Present design solutions to stakeholders and executives with clear rationale
Communicate effectively with both technical and non-technical audiences
Facilitate high-level strategic decisions with buy-in from multiple disciplines

Qualifications Required
Bachelor's degree or equivalent work experience
5+ years of experience in user experience design, interaction design, UI design, and/or digital product design
Proficiency in Figma and Adobe Creative Suite
Strong portfolio demonstrating experience designing complex systems across multiple platforms
Excellence in visual design with an understanding of design principles and accessibility standards
Experience documenting and annotating complex interactions for development teams
Excellent written, presentation, and verbal communication skills
Ability to work collaboratively across disciplines and organizational levels
Self-starter with strong project management skills who delivers work on time
Growth mindset with a willingness to learn new tools and approaches

Nice to Have
Experience in financial services or education technology
Knowledge of design thinking methodologies
Understanding of agile development processes
Background in conversion optimization and/or e-commerce

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