Job Description

Job Title: Sr. BSA/NetSuite Administrator

Location: Vancouver, BC (Remote)

Type: Contract

Key Responsibilities

Strategic & Leadership:

• Serve as the go-to subject matter expert and product owner for the NetSuite platform
• Lead project coordination and delivery by managing timelines, milestones, stakeholder communication, and cross-functional team activities
• Drive the NetSuite roadmap by identifying optimization opportunities, recommending best practices, and challenging the status quo
• Manage and prioritize competing business demands while maintaining focus on strategic initiatives

Functional Expertise & Support:

• Provide deep expertise across NetSuite finance modules including: customized envormnet, fixed assets, ARM (Advanced Revenue Management), AR, AP, revenue recognition, general ledger, planning, audit, and reporting
• Work closely with functional leaders to understand business challenges and recommend optimal solutions
• Serve as the primary support resource for end-users, providing guidance, training, and troubleshooting across departments
• Manage support requests through ticket systems with clear prioritization and follow-through
• Provide ticket and triage support on as-needed basis
• Mentor and guide support team members on technical and functional challenges

Technical Administration & Operations:

• Oversee NetSuite configuration, customization, and ongoing system administration
• Manage and support customizations including: custom objects, integrations, workflow rules, approval processes, page layouts, security, validation rules, custom buttons/links, and custom fields
• Support data import processes, migrations, and bi-annual platform updates
• Customize, maintain, and optimize reports, dashboards, workbooks, and saved searches
• Coordinate testing, planning, and execution of system changes and updates
• Perform day-to-day operations, maintenance, and troubleshooting activities

Communication & Stakeholder Management:

• Communicate clearly and effectively with diverse audiences-tailoring technical complexity, tone, and content based on stakeholder needs
• Provide executive-level summaries for leadership and detailed technical guidance for implementation teams
• Document processes, decisions, and lessons learned to support organizational knowledge
• Act as a bridge between business users and technical resources, translating requirements and solutions

Technical & Analytical Skills:

• Strong problem-solving and analytical abilities in complex, multi-stakeholder environments - 10-15 years
• Hands-on knowledge of NetSuite modules and features: custom workflows, custom records, role management, integration setup, dashboards, searches/reports, SuiteAnalytics, SuiteFlow - 10-15 years
• Ability to learn and support customized billing, contracts, fixed assets, and customer portal implementations
• Comfortable working with technical teams and understanding system architecture and data flows - 10-15 years
• Ability to work in a support managing criticality, triaging, and prioritizing incidents and tasks

Soft Skills & Attributes:

• Excellent written and verbal communication skills with ability to adapt messaging for different audiences
• Strong organizational and time management skills-ability to juggle multiple priorities and maintain focus
• Proactive, self-managed, and driven to seek continuous improvement and upskilling
• Demonstrated curiosity and willingness to challenge the status quo
• Ability to work collaboratively across departments and multiple business disciplines
• Confident in providing support, training, and guidance to end-users at all levels

Preferred Qualifications:

• NetSuite Administrator Certification or relevant NetSuite certifications
• Technical development skills (JavaScript, TypeScript, SQL) or exposure to custom development
• Experience with AI-assisted tools or emerging technologies in ERP environments
• Background in financial operations, accounting, or finance systems
• Experience leading or coordinating cross-functional projects
• Degree in Information Technology, Business, Finance, or related field

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