Job Description

: Position Summary Position Summary: This position supports the Registration and Records function for the college and the operation of the Registration and Records (R&R) team. The Registration and Records Assistant assists the Registration and Records Office as a functional support for the creation, maintenance and retention of academic records, including but not limited to registration, transcripts, schedules and graduation documents. This position offers front facing customer service to assist students through the student lifecycle and experience. This position requires a high-level attention to detail and accuracy. Additionally, this position also provides customer support services to the public on behalf of the department using a variety of styles and approaches that reflect an understanding and acceptance of the role of culture in a diverse, multicultural workplace. Essential Duties and Responsibilities: The following are the functions essential to performing this job: 1. Deliver exceptional customer service in a fast-paced environment, adeptly handling inquiries related to UGRD programs, class offerings, prerequisites and enrollment procedures. 2. Support academic record functions to include academic registration, enrollment and degree verification, graduation, change of major, and updates to student personal information. 3. Assist students in navigating the online registration system (Peoplesoft) and enrollment services platforms (Navigate and Slate). 4. Ensure accuracy in student records, registration, and demographic information updates within PeopleSoft, while adhering to academic policies, administrative procedures, and FERPA regulations. 5. Demonstrate autonomy, discretion, confidentiality, and sound judgment in all tasks, working effectively with minimal supervision. 6. Provide inclusive customer support to faculty, staff, students, and external stakeholders, prioritizing open and timely communication. 7. Maintain comprehensive record-keeping by scanning and linking required documents into Perceptive Content daily. 8. Perform additional duties as assigned. Required Minimum Qualifications

• Associate degree in a relevant field.

• Proficiency in using student information database systems such as PeopleSoft.

• Ability to interpret and apply academic policies, administrative procedures, and FERPA regulations.

• Excellent communication skills, both written and verbal.

• Attention to detail and accuracy in data entry and record-keeping.

• Ability to work independently with minimal supervision, while also collaborating effectively with team members.

Desired Qualifications 1. Extensive experience with registration processes within a student information database system in a higher education setting, ensuring seamless enrollment procedures for students. 2. Experience maintaining a high degree of accuracy and attention to detail. 3. Experience using Enterprise Resource Planning (ERP) systems, such as PeopleSoft. 4. Excellent oral and written communication skills 5. One (1) year experience within Higher Education 6. One (1) year experience working with confidential information and maintenance of records with strong customer service skills, with experience in a fast-paced environment.

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