Job Description

Role Description

We are looking for an ambitious Project Manager to join our fast-growing Customer Excellence / Expert Services team. You – together with your global project team – will lead our enterprise customers on their agenda to transform their service and after-sales business into a competitive differentiator.

You will be responsible for leading the delivery of cloud-based service lifecycle management solutions for global clients, primarily in manufacturing and aftermarket industries. They coordinate cross-functional teams, manage timelines, budgets, and scope, and act as the main point of contact between the client and internal stakeholders.

What would you do?

• Managing project scope, timeline, risks, and commercials (contract, budget, percentage of completion, change requests, etc.) of typically 6-12 month projects with a budget of up to 1m USD.
• Partnering with the customer project manager in actively driving implementation projects to success, starting with an on-point definition and management of project goals and success criteria.
• Coordinating project teams with customer and Syncron team members from different locations around the globe, and coaching them to follow out Syncron’s standardized methodology.
• Identifying and actively mitigating project risks together with the project Solution Architect and Technical Lead.
• Driving the project team to progress – leveraging end-to-end customer business process thinking rather than system capabilities and always keeping the project objectives and contractual conditions in mind.

Qualifications

• Completed university with a qualified degree, for example in Industrial Management, Economics, Engineering.
• Worked a minimum of 2-3 years implementing SaaS solutions, of which no less than 2 years you managed projects of a similar size.
• Take accountability for customer needs and aim to deliver best results for your clients, which can also mean for the customer to adopt best practices and implement change.
• Structured work approach and drive project progress through your project plan.
• Enjoy communicating in a group and lead through meetings to achieve set objectives.
• Fluently communicate in business English orally and in writing.
• Happy to travel & spend time directly with your clients (20-25% travel can be expected).

Requirements

• Experience working with warranty, supply chain or pricing software.
• Strong experience in after-sales domain.

Benefits

• Competitive compensation: USD 90k-100K Base + Bonus.
• 401(k) plan with company match.
• Health, dental, and vision insurance.
• Remote working.
• Paid time off.

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