Process Expert Job at Infinity Quest UK, Remote

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  • Infinity Quest UK
  • Remote

Job Description

Process Expert

Description

  • Seniority : Confirmed (3 - 6 years) Expected Start Date: May 2026 Service Description (but not limited to): -
  • All ITSM processes have been standardized to an ITIL 3 standard. In line with new ambitions to evolve the agile lifecycle, the mission aims to assess how ITIL v4 can support these objectives and streamline interfaces between delivery and service.
  • Review existing processes and associated roadmaps - Provide expert input into future roadmaps and define approaches to evolve towards ITIL v4
  • Advise on opportunities to improve alignment between service delivery practices and toolsets
  • Contribute to the alignment of stakeholders responsible for processes with the ITIL practice model Service Deliverables (but not limited to): - Provide fact-based recommendations for process improvements leveraging available data
  • Design updated roadmaps and defined process objectives
  • Facilitate process mapping and process re-engineering initiatives to better align with Agile approaches Expertise: - Advanced expertise in process analysis and optimization methodologies
  • Demonstrated expertise in ITIL v4 and in supporting transitions to updated standards
  • Confirmed expertise in global IT operations environments - Expertise in interpreting and leveraging data to drive measurable process enhancements Service Qualifications: - ITIL v4 - ServiceNow
  • Expertise in large-scale transformation initiatives
  • Expertise in structured problem resolution - Expertise in stakeholder interaction, workshop facilitation, and cross-entity coordination

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