Job Description

Sr. Customer Sales Operations # 3588146

Job Title: Sr. Customer Sales Operations 

Location: La Vista, NE

Salary Compensation: $63,000 - $101,000 annually | $30.25 - $48.50 per hour (Salary commensurate with experience.)

Work Location: On-Site Only (Not remote or hybrid)

Job Type: Direct Hire

Industry: Manufacturing

Company Size: 100-500 million in annual revenue

Keys to Job:  Sales operations/customer-facing experience, CRM data integrity, lead management, Excel reporting, service coordination, escalation support, customer retention tracking, strong Outlook/Teams communication, and ability to influence without authority.

Job Description

This position supports a sales organization by managing customer information, sales leads, account data, after-sale service coordination, and sales-process follow-through. The person in this role helps sales teams stay organized, keep customer records accurate, and move leads and service requests through the system with clear communication and documentation.

The ideal candidate is detail-driven, analytical, comfortable working at a fast pace, and able to collaborate with inside sales, outside sales, marketing, service, customers, and leadership. Strong independent communication skills are required because this role regularly handles customer-facing and internal issues without relying on scripts.

Primary Responsibilities

·      Act as a first escalation resource for internal and customer-facing sales support issues, helping drive quick and accurate resolution.

·      Coordinate the full sales lead process, including lead entry, qualification review, assignment, tracking, reporting, and process improvement.

·      Maintain accurate customer and prospect records by validating contacts, account details, market assignments, discount levels, territories, and missing information.

·      Convert qualified prospects to customer records and correct inaccurate or incomplete customer data in the CRM.

·      Coordinate material delivery, service requirements, customer expectations, and final details between sales, service, and customers.

·      Monitor customer order activity and notify sales leadership when accounts slow down, disengage, or stop recurring buying patterns.

·      Prepare reports, trend reviews, lead-conversion summaries, and customer data analysis using Excel and available business tools.

·      Communicate daily through Outlook and Teams, including email, chat, video meetings, screen sharing, and issue documentation.

·      Support quality, safety, environmental, teamwork, and continuous-improvement expectations.

Background and Skills

·      Bachelor’s degree in business, marketing, or a related field preferred.

·      Three or more years of sales, sales support, customer service, account coordination, or similar customer-facing experience.

·      High proficiency with Microsoft Outlook, Teams, Excel, and CRM systems.

·      Excel ability should include formulas, lookups, data cleanup, consolidation, graphs, and reporting.

·      Business analytics tools such as Power BI or similar platforms are a plus.

·      Strong analytical thinking, problem solving, decision-making, and ability to lead without direct authority.

·      Excellent written and verbal communication skills with the confidence to interact with frontline employees, customers, managers, and executives.

·      Ability to manage multiple projects, work above average pace, and maintain exceptional attention to detail.

Work Environment / Physical Requirements

·      Full-time office-based position requiring consistent on-site attendance during normal workdays.

·      Routine computer, keyboard, mouse, phone, and meeting-tool usage in a moderate-noise office setting.

·      Occasional lifting up to 10 pounds and very occasional lifting up to 25 pounds may be required.

·      Limited travel, generally up to 10%, may be required for business needs.

Equal Opportunity / Safety Notice: Candidates must be able to perform the essential functions of the role with or without reasonable accommodation and must follow workplace safety, quality, and conduct standards.

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