Job Description

Salary: $89,000 - 115,000 per year Requirements:

• We prefer a college degree.
• We require 7-10 years of experience in network systems administration, project implementation, and general IT.
• We need proven background in designing, deploying, and supporting network infrastructure systems.
• We look for hands-on experience with switching, wireless, and firewall platforms, including Extreme and Fortinet.
• We require strong knowledge of wireless networking, firewall administration, and VPN tunneling/remote access VPN.
• We expect advanced understanding of network security and best practices.
• We need applied knowledge of current network protocols and standards such as BGP, OSPF, EIGRP, SSL, IPSEC, TACACS+, and RADIUS.
• Professional certifications such as Network+, Security+, CCNA/CCNP, or Microsoft credentials are preferred.
• Experience with VoIP, SIP, and SIP trunking is a plus.
• Knowledge of SD-WAN is a plus.
• We require strong interpersonal, telephone, and written communication skills, along with active listening and customer care.
• We value excellent troubleshooting ability at both system and component level.
• We need the ability to multitask and adapt quickly to changing priorities.
• We expect sound technical judgment to match resources to technical issues appropriately.
• We need service awareness across key IT services supported by the organization.
• We value understanding of support tools, techniques, and how technology enables business services.
• Strong typing accuracy and speed for service request entry are required.
• We look for a self-motivated professional who thrives in a fast-moving environment.
• Good interpersonal and time management skills are required.
• We require the ability to work multiple shifts based on project deadlines.
• A valid drivers license and an approved, clean driving record are required.

• We design and deliver resilient, technically sound network infrastructure solutions aligned with customer needs.
• We assess legacy network environments and recommend modernization improvements.
• We evaluate new network hardware, software, and communications technologies for fit and compatibility.
• We design and support virtualization and disaster recovery solutions, including VMware and Microsoft platforms.
• We produce structured cabling designs and related documentation for racks, MDFs, jacks, wall plates, and cable trays.
• We conduct onsite visits, surveys, discovery sessions, and audits to evaluate and optimize network equipment.
• We work with third-party hosted and cloud providers to ensure solutions meet customer and integration requirements.
• We build and maintain collaborative relationships with vendors and internal teams to support successful delivery.
• We advise on WAN/LAN connectivity, routing, switching, firewalls, and cybersecurity configurations.
• We perform installation, configuration, staging, and deployment activities based on approved designs and runbooks.
• We carry out migrations, upgrades, configuration changes, and cutovers in line with change management and project schedules.
• We implement and validate security controls such as RADIUS/AAA, Active Directory integration, wireless security, firewall policies, VPN/SSL access, IDS/IPS, and load balancing.
• We troubleshoot configuration, interoperability, and performance issues during deployment and stabilization.
• We create as-built documentation, configuration records, diagrams, change logs, and internal procedures.
• We transfer knowledge to customers and internal teams to ensure operational readiness and smooth handoff.
• We collaborate across divisions to support integrated voice, video, camera, security, and access control solutions.
• We communicate project status, incidents, planned changes, and service impacts to customers.
• We work to improve customer satisfaction through proactive communication and dependable delivery.
• We assess the business value and ROI of proposed and implemented solutions.
• We support team members during onsite deployments and configuration work across networking and systems technologies.
• We help ensure environments are delivered within scope, on schedule, and operational.
• We serve as an escalation point for service desk tickets and project issues.
• We monitor remote management alerts and respond through service tickets.
• We keep customers informed about incident progress, upcoming changes, and planned outages.
• We may provide after-hours on-call backup support when needed.
• We maintain documentation for computer systems and network infrastructure.
• We provide IT support for internal and external systems and network environments.
• We work both independently and as part of a team while communicating effectively.
• We maintain knowledge of our service catalog and how it aligns with customer needs.
• We document internal processes and procedures related to our work.
• We escalate issues that cannot be resolved within defined service levels.
• We record time and expenses as they occur.
• We follow the daily schedule established through the dispatch process.
• We log all work in the ticketing system.
• We stay current by reviewing IT publications and online resources.
• We maintain current vendor certifications and earn additional ones as required.

• Active Directory
• Cloud
• Firewall
• Hardware
• Support
• LAN
• Load Balancing
• Network
• Security
• VPN
• VMware
• IoT
• Office 365

More:

We are Vicom, Virginia Integrated Communication, a 100% employee-owned industry leader based in Virginia Beach, VA, serving customers from initial planning and consultation through design, integration, implementation, and ongoing support. Our UCC/IT team works on integrated voice, video, data, networking, cloud, and cybersecurity solutions, and we value an ownership mindset, strong customer focus, and close collaboration across teams. We offer an excellent benefits package, including health insurance, a 401(k) savings plan, and an Employee Stock Ownership Plan.

last updated 27 week of 2026

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