Job Description
JOB DESCRIPTION
Hybrid to any office location.
The Manager Business Quality & Improvement plays a pivotal role in driving quality outcomes and ensuring access to quality care within the organization. This position oversees the development and implementation of quality strategies, leads a team dedicated to evaluating and enhancing quality outcomes, and collaborates with stakeholders across the enterprise to drive continuous improvement initiatives rooted in quality. The Manager serves as a trusted partner, guiding the identification of opportunities for improvement and providing recommendations to enterprise stakeholders to support strategic objectives.
RESPONSIBILITIES - Develop and align quality strategies with strategic priorities of the organization.
- Lead, mentor, and manage a team of quality professionals in identifying and prioritizing functional quality maturity and transactional process improvement efforts based on business needs.
- Establish team priorities and guide the identification of new improvement opportunities.
- Lead and manage team to monitor, analyze, and report on quality data to identify trends, potential issues, and risks. Oversee the sharing of insights and learnings, and contribute to the sustainability of quality initiatives.
- Oversee a team of quality professionals in engagements with enterprise stakeholders to implement quality improvement action plans.
- Actively manage resources and activities across functional areas and recommend actions based on quality improvement work plans and key quality indicators.
- In collaboration with enterprise cross-functional stakeholders, lead team to define Quality Program descriptions, work plans, and evaluations.
- Identify, track, and mitigate quality risks on all programs through analyzing metrics and driving continuous improvement efforts to ensure high-quality deliverables.
Develop key quality indicators and measurement strategies, including analyzing and interpreting technical measurement specifications, collaborating with clinical and business stakeholders and validating results.
QUALIFICATIONS - 8+ years w/Bachelor's degree; 1+ years supervisory/management
- Additional experience may be accepted in lieu of education or degree
- Bachelor's degree in business administration, organizational leadership, engineering, quality, or similar field. Master's degree (either significantly in process or completed) in Quality or Business Administration preferred. Proven experience leading or answering Management Review and Quality Audit of programs, including 8+ years of a combination of working in ISO 9001, QMS or other Quality Systems environment
- Proven knowledge of QMS development and implementation, as well as Document Control
- Knowledge of business improvement philosophies and their respective tools - e.g., Kaizen, lean, Six Sigma
- Ability to drive effective change and stakeholder management
- Data-driven with strong analytical skills and a track record of identifying potential issues proactively and formulating solutions and contingency plans
- Strong proficiency in MS Office applications (Excel, Word, PowerPoint)
- Excellent communication and presentation skills (verbal and written). Ability to represent ideas effectively and be highly credible presenting to and communicating with senior functional leader area personnel
- Proven ability and effectiveness working in a matrixed environment
- Excellent relationship management and interpersonal skills, including the ability to create and maintain relationships with individuals at all levels of the organization
Licenses
- Certified Quality Auditor. Lead Auditor certified in ISO 9001:2015 preferred, previous ISO9001 certification Upon Hire Pref'
- Six Sigma Green Belt Certification. Proven course work in Lean Six Sigma or Green Belt certification Upon Hire Pref'
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 23. $106,400 - $230,600
ADDITIONAL INFORMATION Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
Fair Chance Ordinances and Criminal Background Considerations
This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.
#LI-Hybrid
ABOUT THE TEAM Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.
Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, Hawaii, Maine, Nebraska, New Hampshire, North Dakota, Oklahoma, Vermont, West Virginia, Wyoming, Washington DC, Puerto Rico or other US Territories or outside of the United States at this time.
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