Japan Customer Care Performance Director (Product Management – Technical)

The Director, Customer Performance Lead - Japan will support the newly formed Customer Care Performance Team (CCPT), within Technology and AP Region. This role will be a key member of the CCPT Leadership team and will support the market in positioning Mastercard as a preferred technology partner, sharing Mastercard’s vision, with regards to technology innovation, culture of security and operational excellence.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;


• Ensure the confidentiality and integrity of the information being accessed;


• Report any suspected information security violation or breach, and


• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.