Job Description

PROGRAM DESCRIPTION:

The Interpreting and Translation Department at Journey’s End offers high-quality, in-person interpretation and document translation services in over 45 languages needed to do business in a global society. These services are ideal for hospitals and medical service providers, educational institutions, non-profit organizations, attorneys and real estate agents, government entities and anyone else seeking to provide services to Limited English Proficient individuals

We coordinate with partner organizations and service providers to run monthly trainings for our 60+ per-diem interpreters, provide free “best practices for working with an interpreter” trainings for our diverse customer base, and attend events and networking opportunities with the aim of promoting our services, expanding the network of providers we work with, and recruiting new interpreting candidates.

JOB DESCRIPTION: 

Journey’s End Interpreters—Perform oral (spoken) communication of a message from one language to another through consecutive interpretation. Interpreters provide spoken language assistance for various agencies and customers in the community as representatives of Journey’s End Refugee Services. Interpreters may also be asked to perform Sight Translation—The oral (spoken) communication of a written text into another language (reading aloud). Interpretation appointments may be in-person, telephonic, or video remote, and typically occur on weekdays during normal business hours. 

Journey’s End Translators— Perform written communication of a message from one language to another language. Document translation projects may include birth/marriage certificates, IDs, flyers, surveys, report cards, handbooks, legal and medical documents, and more. Translators must demonstrate superior knowledge of grammar, syntax, spelling, and punctuation in both English and at least one other language. Translators may complete all document translation projects remotely, but must submit translated product by the agreed upon deadline. 

Applicants may choose to be an interpreter, translator, or both. 

PRIMARY RESPONSIBILITIES: 

• Interpreters: Perform in-person, telephonic, and/or video remote consecutive interpretation for service providers and their clients in a professional setting.
• Interpreters: Perform sight translation for service providers and their clients in a professional setting. 
• Translators: Perform document translation services by translating text from source language to target language without adding, omitting, or distorting source content. 
• Abide by Journey’s End confidentiality policy and HIPAA Privacy regulations, which protect spoken, written, and electronic “individually identifiable health information”. 
• Adhere to the principles of the Journey’s End Interpreter Code of Ethics including high standards of professionalism, impartiality, and confidentiality.
• Arrive on time to all appointments and complete all document translation projects by the agreed upon deadline. 

QUALIFICATIONS:

• Fluency/near-fluency in English and at least one other language.
• Advanced knowledge of grammar, spelling, and punctuation in English and the target language(s).
• Excellent verbal and written language skills in both English and at least one other language.
• Ability to deliver interpretation in a highly accurate and complete manner.
• Basic computer skills in email communication, Microsoft Word, and Microsoft Excel.
• Highly organized, punctual, professional, and reliable: able to keep track of scheduled appointments, follow-through on all job duties, and communicate effectively and courteously with supervisor and customer.
• Commitment to continued improvement and learning.
• Reliable transportation.
• Monitor email account and cell phone on a daily basis.

In order to be considered for this position, you must reside in Buffalo or the surrounding Western New York counties.

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