Job Description

Compensation Range: $90,000 - $100,000 (Depends on Experience)
Type: Full-time (Exempt)
Reports to: Director of Security Operations
Location: New York County - Kings County - Queens County
Expected Workweek: 50 Hours (Field-Based Leadership Role)

Expected Travel: Quarterly to different states when needed for consulting and training

Position Overview

The Regional Security Operations Manager (RSOM) is responsible for full operational ownership of assigned geographic regions. This role carries direct accountability for field execution, client satisfaction, performance standards, leadership discipline, and cultural alignment across all assigned sites.

This position exists to ensure operational stability, leadership clarity, and measurable performance outcomes at the regional level.

Core Responsibilities

Regional Operational Ownership

• Maintain full accountability for performance across assigned sites

• Ensure proper staffing levels and quality standards

• Conduct regular and unannounced site inspections

• Identify operational risks and implement corrective action

• Ensure compliance with company protocols and client requirements

Leadership & Team Management

• Directly manage Field Operations Specialists (FOS)

• Provide coaching, performance feedback, and discipline when necessary

• Drive alignment with company culture and leadership expectations

• Ensure professional communication standards are upheld

• Address morale and operational gaps proactively

Client Relationship Management

• Serve as primary operational contact for regional clients

• Maintain professional, proactive communication

• Address escalations and service concerns promptly

• Protect and strengthen long-term client partnerships

Performance & Accountability

• Monitor KPIs related to attendance, coverage reliability, incident reporting, and professionalism

• Ensure after-action reporting is accurate and timely

• Enforce operational discipline consistently

• Maintain escalation clarity within chain of command

Field Presence & Coverage Leadership

• Be present in the field regularly

• Support operations during peak or high-risk periods

• Model leadership standards in dress code and in conduct

• Reinforce chain of command integrity

Required Qualifications

• 7+ years in private security leadership

• Valid Driver's License & Personal Vehicle

• Valid NYS Security License (Armed)

• Experience managing multi-site operations

• Strong crisis management capability

• Demonstrated leadership maturity and accountability

• Excellent communication and decision-making skills

• Ability to operate under pressure while maintaining professionalism

Competencies

• High integrity + confidentiality

• Calm under pressure; strong conflict resolution

• Operationally minded; executes and improves systems

• Direct and supportive coaching style

• Strong attention to detail; strong follow-through

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