Job Description

We are looking for both full and part-time Hospitality Team Members to join the Chick-fil-A Lacey team and help us live out our vision of being the most caring company in Thurston County!

Chick-fil-A Lacey is an opportunity for people of all ages and backgrounds, and no experience is required. We will teach you everything you need to know!

As a Hospitality Team Member, you will greet guests, take and prepare customer orders in either the front counter or drive-thru, maintain a welcoming atmosphere and cleanliness of the counter and in the dining room, observe health and sanitation guidelines, maintain cleanliness of the bathrooms and parking lot areas, and ensure each guest has a memorable, personalized experience!

We are looking for friendly, enthusiastic people who enjoy serving customers, and who enjoy being a part of a team, working towards something that is bigger than themselves.

At Chick-fil-A Lacey, the team member role is more than just a job, it is an opportunity. Team members gain life experience that goes far beyond just serving a great product in a friendly and fun environment. We want to see you grow, develop, and get where you want to be, and believe we have a chance to offer an unparalleled opportunity to do just that through our competitive benefits package and intentional personal development program.

Responsibilities:

• Be a person of integrity, who is able to consistently align his/her actions with the values and standards of Chick-fil-A Lacey
• Always treats those they work with, as well as guests, with honor, dignity, and respect
• Be accountable for your performance each day in accordance with the “Care Four” goals set forth for the business as well as the standard of “Best” for each area of operational excellence
• Always strive to do the right thing, at the right time, in the right way, for the right reasons
• Help Chick-fil-A Lacey lead the way in the Operational Excellence pillars of convenience, consistency, and efficiency
• Help Chick-fil-A Lacey lead the way in the Second Mile Service pillars of being intentional, personal, and inspirational with all guests in the restaurant
• Demonstrate a habit of love for everyone in the organization and every guest in the community through the ways in which you serve and sacrifice, putting the needs of others before your own
• Be a person who takes ownership of his or her actions every day
• Focus on the customer from the moment they arrive and throughout their time at our store, providing each guest with a remarkable experience
• Provide a professional and friendly guest interaction including Core Four, 2nd Mile Service, and use the language of hospitality throughout the guest experience
• Be a team player, always looking for ways to lighten the burden of other team members and to serve each other every single day
• All full-time positions require Saturday availability.

Benefits:

• Competitive pay
• Bonus pay for openers & closers
• Flexible scheduling
• Multiple opportunities for advancement
• Free food every shift
• Scholarship opportunities
• Tuition Assistance (must meet requirements)
• Formalized leadership development program
• Closed on Sunday
• 401k matching (must meet eligibility requirements)
• Health, vision, and dental insurance stipend (must meet eligibility requirements)

Here at Chick-fil-A Lacey the team member role is more than just a job, it's an opportunity. In addition to working directly for an independent Local Franchise Owner, you gain life experience that goes far beyond just serving a great product in a friendly environment. We pride ourselves on our ability to help each of our team members use their experience working with us to accomplish their life's goals. Whether that is by continuing to grow and advance with us in new and challenging leadership roles or by instilling the values necessary to be successful in whatever your chosen endeavor, it is our goal to help you get where you want to go and to have fun along the way.

Founded in 1946 by S. Truett Cathy when he opened his first restaurant, the Dwarf Grill, in Hapeville, GA, Chick-fil-A has grown to become one of the most recognized brands in the quick service restaurant industry and has been named the #1 restaurant brand in 2023 by the American Customer Satisfaction Index for several years in a row.

Chick-fil-A is known for its menu of fresh, hand-crafted food and offers a variety of options for guests. Signature items include a hand-breaded, boneless chicken breast sandwich, Waffle Potato Fries and hand-spun milkshakes. Chick-fil-A Lacey uses only premium ingredients and makes many of its menu items from scratch in the restaurant each day, including hand-chopped salads and fresh-squeezed lemonade.

Chick-fil-A Lacey partners with regional farmers and suppliers to source as many locally- and regionally-grown ingredients as possible. In fact, the restaurant sources all of its bread from Portland-based Franz Bakery, all of its potatoes used to make hash browns and Waffle Potato Fries from the Columbia River Basin –with Chick-fil-A buying more than 438 million pounds of potatoes last year alone. Additionally, all of the apples used to supply Chick-fil-A’s West Region restaurants are grown in the Pacific Northwest, sourcing more than 2.25 million pounds of apples from the region each year.

At Chick-fil-A Lacey, we believe in providing our guests the best Restaurant experience we can. Our team prides itself on providing great tasting food and a comfortable environment in which to enjoy it. We’re committed to providing Second Mile Service and we strive to exceed our guest's expectations.

We are focused each and every day on becoming the most caring company in Thurston County and are looking for hard-working, friendly, enthusiastic people who enjoy serving others to help us get there!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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