Job Description

Primary Objective:

The field service technician is responsible for troubleshooting, completing installations, and performing unscheduled repairs and scheduled maintenance on equipment based upon customer demand and need; and providing complete customer satisfaction politely and professionally. 

Key Responsibilities:

• Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends to customer actions necessary to correct situation.
• Exhibits a professional demeanor and promotes goodwill between the company and customers by providing a superior level of customer service.
• Observes, analyzes, and determines corrective course of action for service and repair of customer equipment.
• Performs necessary repairs to correct analyzed situations in a professional and productive manner.
• Performs scheduled maintenance on equipment for contracted customers according to Company policies and procedures.
• Opens and closes work orders with Dispatch, provides service repair narratives (written and verbal) for customer, and submits paperwork for time worked and repairs completed in a neat, accurate and timely manner.
• Maintains part inventory and supplies in van.
• Maintains service van to ensure that it is clean, organized and hazard free inside and out
• Performs factory authorized modifications per specifications.
• Responsible for maintaining personal tools required for performing the job effectively and safely.
• Performs related duties as assigned or as the situation dictates.
• Must obtain and maintain a DOT Medical Card

Qualifications and Skills:

• Must posses a valid driver’s license and maintain a good driving record.
• A minimum of a high school diploma/GED and/or one to three years mechanical and electrical experience in a similar environment or equivalent in college or vocational education.
• Excellent people skills and verbal communication required.
• Knowledge of reading schematics and manuals.
• Knowledge of mechanical and electrical equipment.
• Ability to read and interpret schematics and understand necessary service and training manuals.
• Ability to understand and follow verbal and/or demonstrated instructions.
• Ability to maintain a good understanding of industry innovations and product availability in order to make recommendations based on customer needs.
• Ability to safely operate personal hand tools.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Professional development and training opportunities.

Physical Requirements:

• This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

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