Job Description

Position Description:
Works as a member of the store team to lead an excellent customer and brand experience, and promote sales for Goodwill of the San Francisco Bay. Responsible for receiving all donations in an expedient, courteous manner and places items in the appropriate location in the production room or sales floor.


Responsibilities:

• Accepts all donations from customers, providing outstanding customer service.

• Responsible for correctly labeling Gaylords.

• Ensures that a receipt is offered to each donor, regardless of the size of the donation.

• Inquires of any potential hazardous product being donated and provides locations list for proper disposal to the customer.

• Writes up sales tickets and sold signs for furniture, electrical, and other large items.

• Assists customers with loading and unloading furniture or other items to and from vehicles.

• Maintains the placement of all merchandise and the organization of the production room by following PPM (picture process map) standards.

• Assists in loading or unloading of merchandise onto/off trucks or trailers, as needed.

• Safely operates pallet jack and walkie stacker.

• Conducts daily safety inspection on all company owned equipment including walkie stackers. Follows and ensures all safety rules are complied with and appropriate safety equipment is used.

• Provides floor care duties at a retail store, as needed.

• Required to cross train in other store positions as business needs.

• Maintains regular and consistent in-person attendance.

• Performs other related duties, as assigned.

Qualifications:

• Excellent customer service skills

• Ability to pass a forklift certification class

• Ability to speak and read English proficiently

• Must be at least 18 years of age or older

• Ability to pass a background check and drug screen, where applicable for position

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Pay Range Minimum

Working at Goodwill is more than a job–it is an opportunity for people needing a second chance in entering or re-entering the workplace to build the foundation of knowledge, skills, and experience to advance in their careers.

Our supportive employment programs provide an opportunity to learn while you earn to advance along technology, retail, warehousing and logistics, e-commerce or our Corporate Services Career Pathways program.

Full-time jobs at Goodwill SF Bay offer medical, dental & vision insurance, a retirement fund, professional development training, commuter benefits, flexible healthcare spending account, and a mental health + wellbeing employee assistance program, in addition to a positive, growth-oriented environment.

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of the San Francisco Bay is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of the San Francisco Bay at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of the San Francisco Bay, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc/Goodwill of the San Francisco Bay (“GCNA/GIMV/GSFB”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV/GSFB only use company email addresses, which contain “@goodwillaz.org” or "@gimv.org” or "@sfgoodwill.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV/GSFB please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website ( to learn how to report it.

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