Job Description

Business Systems Analyst – Digital Banking Systems

Location: Honolulu, HI (Hybrid – 2–3 days on-site as needed)

Department: Digital Banking Operations

About the Role

We are supporting a local bank seeking a seasoned Business Systems Analyst to support and enhance their Digital Banking platforms, including Online Banking, Mobile Banking, and Online Account Opening. This role is highly operational in nature and serves as the primary liaison for day-to-day production support, high-severity issue resolution, and production analytics. The ideal candidate brings 5+ years of experience supporting client-server or SaaS applications, strong operational BA expertise, and hands-on experience within digital banking environments. You’ll work closely with internal teams, vendors, and business stakeholders to ensure platform stability, compliance, and continuous improvement.

Key Responsibilities

Operational Support (70%)

• Serve as the subject matter expert for Digital Banking systems (e.g., Q2 platform).
• Lead troubleshooting and resolution of high-priority production issues.
• Act as the primary point of contact for escalations, managing issues through resolution.
• Provide Tier 3 support and participate in a 24x7 on-call rotation.
• Collaborate with cross-functional teams, vendors, and business units to resolve system issues.
• Maintain and support system interfaces, APIs, and data integrations.
• Configure system parameters for new products, services, and security updates.
• Test system releases, document defects, and track issues prior to production deployment.
• Maintain application documentation, SOPs, and training materials.
• Conduct internal training sessions and mentor junior analysts.
• Ensure systems comply with regulatory requirements, audits, and risk controls.

Project Support (15%)

• Review and approve business requirements.
• Lead and support User Acceptance Testing (UAT).
• Support new platform releases, enhancements, and services.
• Implement minor configuration changes and manage small-scale initiatives.
• Coordinate the transition of new functionality from implementation to steady-state operations.

Analytics & Reporting (15%)

• Run operational and production reports.
• Analyze trends, discrepancies, and system performance metrics.
• Provide actionable insights to product management and business partners to support decision-making and optimization.

Required Qualifications

• 5+ years of Business Analyst experience supporting client-server or SaaS applications.
• Strong experience in operational BA functions, including requirements gathering and documentation.
• Proven ability to lead production issue resolution in a fast-paced environment.
• Excellent communication, documentation, and stakeholder management skills.
• Experience supporting digital banking platforms (Q2 strongly preferred).
• Familiarity with compliance, audit processes, and risk assessments.

Preferred Qualifications

• Experience within financial services or banking environments.
• Exposure to PMO processes, project coordination, or release management.
• Experience with structured requirements frameworks and BA tools.
• Prior experience supporting 24x7 production systems.

Why Join Us

• Be part of a dynamic digital banking team supporting mission-critical platforms.
• Gain exposure to modern financial technology and high-impact initiatives.
• Strong opportunities for career growth and internal mobility.
• Collaborative environment with cross-functional visibility and ownership.

Job Type & Location

This is a Contract to Hire position based out of Honolulu, HI.

The pay range for this position is $35.00 - $47.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Honolulu,HI.

This position is anticipated to close on May 4, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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