Job Description

Intercambio is a great place to work! Intercambio was founded in 2001 to bring English learners and community volunteers together in language classes and gatherings to build skills, confidence, and life-changing connections. We have connected over 15,000 students, teachers, and adult ESOL organizations through our programs, trainings, and curriculum. Intercambio participants build relationships that break down barriers of language, culture, race, and socioeconomic status — creating connections that build a more fair, just, and inclusive society. Our staff are experienced, diverse, passionate about our mission, and learn from our participants and each other.

The Data Manager is responsible for supporting the Intercambio team with data management and data analysis, ensuring positive outcomes through the seamless and secure flow of information within and outside the organization. This position will ensure the timely access and delivery of data, and identifying efficient methods to organize, store, and analyze data while maintaining strict security and confidentiality measures. The primary objective will be to implement effective data management practices and contribute to the overall success of our organization. Join our team and be a key driver in optimizing our data systems, unlocking valuable insights, and supporting data-driven decision-making processes.

This position is part-time (15-20 hours per week) and reports to the Director of Operations. This role will be hybrid and is expected to work from home and in our Boulder and Longmont offices each week

We welcome your cover letter and resume at jobs@intercambio.org. Only submissions with a cover letter will be considered.

RESPONSIBILITIES:

• Create and maintain dashboards and reports to track key metrics.
• Assist with creating and enforcing policies for effective data management
• Support others in the daily use of data systems and ensure adherence to all applicable standards
• Formulate techniques for quality data collection, ensuring adequacy, accuracy and legitimacy
• Assist with reports and data extraction when needed
• Troubleshoot, monitor, and analyze information and data systems and evaluate their performance to discover ways of enhancing them (new technologies, upgrades etc.)
• Assist the staff in turning data into actionable information
• Develop procedures so accelerate data analysis and reporting
• Help update and develop data entry forms, training materials, user guides, and other materials
• Assist in creating detailed documentation of database workflows, customizations, and data entry processes within Intercambio’s databases
• Provide data entry and data “clean-up” support to program staff monthly.
• Identify ways to better show Intercambio’s impact using existing data sources.
• Work with leadership to identify key areas of improvement and initial priorities.
• Maintain working relationships with other Intercambio staff to ensure strong collaboration around data collection and reporting activities.
• Prepare regular reports for leadership that effectively communicates trends, patterns, and predictions using relevant data, primarily a set of KPIs already established
• Keep management apprised of system issues and problems.

QUALIFICATIONS:

Requirements & Skills

• Knowledge of and commitment to Intercambio’s mission and strategic vision
• Work experience or a degree that demonstrates a strong comfort in working with numbers and data
• Exceptional understanding of data administration and management functions
• Proficient in MS Office (Excel, Access, Word etc.)
• Proficient in working with databases and data structures
• An analytical mindset with problem-solving skills
• Strong technical acumen and exceptional troubleshooting abilities.
• Excellent communication skills to translate complex problems using non-technical terms
• Ability to analyze, interpret, and organize large amounts of data
• Excellent time management skills and the ability to work towards meeting multiple deadlines
• Ability to compile and organize findings and data retrieved before presenting it to management
• Excellent interpersonal skills/ability to work and collaborate with a diverse team

Desired Skills

• Proven experience working with data
• Knowledge of Salesforce
• Deep understanding of databases and data analysis procedures
• In-depth understanding of modern database and information technologies
• Effective communication and interpersonal skills

SALARY AND BENEFITS

Salary Range: $25-$30/hourly depending on experience. Intercambio also offers a competitive benefits package that includes:

• Paid time off/sick time
• Generous company holiday schedule
• 6 company holidays plus the week off between Christmas and New Year’s Day

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Pay: $25.00 - $30.00 per hour

Benefits:

• Paid time off

Work Location: Hybrid remote in Boulder, CO 80301

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