Job Description

Why Join Care Medical Practice?

Care Medical Practice is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

Position Overview

The Community Health Worker reports to the Community Health Worker Supervisor with accountability for executing all duties to meet Care Medical Practice requirements. The Community Health Worker (CHW) will provide non-clinical participant outreach and engagement, screening and assessment, coordination of non-clinical services and supports, family and psychosocial support and health promotion coaching, and monitoring of participant wellbeing.

Key Responsibilities

• Complete all required trainings
• Conduct outreach, engagement, and initial screening/assessment with prospective participants
• Coordinate non-clinical services and supports listed in enrolled participant’s plan of care
• Provide family and psychosocial support and health promotion coaching
• Enter case notes and supporting documentation into participant case files
• Monitor general wellbeing of participants and family
• Support participant transitions of care as directed by your assigned RN-CM
• Support participant participation in group-based health education
• Participate in daily huddles and weekly case conferences
• Maintain lines of referral across SDOH and other social service partners/provide
• Collaboration: The Community Health Worker will ensure that capabilities form a cohesive offering, including by working closely with other business divisions to learn their needs, internalize their knowledge, and define solutions to achieve the business objectives of Care Medical Practice.
• Knowledge: The Community Health Worker will provide subject matter expertise in solutions, including determining and recommended approaches, solution deployment and performance evaluation.
• Culture: The Community Health Worker is accountable for creating a productive, collaborative, safe and inclusive work environment for the team and as part of the larger Company.

Required Qualifications

The Community Health Worker should have the following qualifications:

• Education: Associate’s degree or equivalent in human services, public health, social work or similar field with a record of strong academic achievement;
• Experience: At least 1 year case management/care coordination experience in greater Buffalo and/or Niagara
• Must be from and representative of the served community
• Must be able to travel to Niagara County approximately 25% of the time
• Comfort working primarily in the community in a diverse, fast-paced environment
• Strong, practiced familiarity with local public assistance programs, social service providers, and community-based organizations
• Experience with electronic medical records preferred
• Proficient with Microsoft Office applications
• Experience working as part of a diverse team

The working environment and physical requirements of the job include:

This position requires in-home, assisted living, and independent-living community based work. The job requires frequent travel for patient visits in all types of weather conditions. Work may be performed in settings with conditioned air, artificial light, and an open workspace.

In this position you will need an ability to travel frequently by car and/or public transportation, the ability to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting or standing for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 50 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.

Our Benefits

Financial Well-being

• Competitive Compensation: We offer competitive salaries to attract and retain the best talent.
• 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match.

Health and Wellness

• Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution.
• Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife.
• Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you.
• Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time.

Additional Perks

• Continuing Medical Education (CME) Allowance for Providers: Stay at the forefront of your field with our CME allowance.
• Commuter Benefits: Save on your commute with our commuter benefits program.
• Mileage Reimbursement: Get reimbursed for work-related travel expenses.

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